Customer Service:
From experience, we know that customers can have many questions when they make a reservation.
We have created a comprehensive list of frequently asked questions FAQ to help you.
Please take some time to read it carefully.
If you would like to cancel or amend your booking you can do it directly online by using My Booking.






Customer Service by phone: Monday to Friday: 8:00 – 6:00 (CET) Saturday and Sunday: 10:00 – 0:00 (CET)

– International : +44 20 3320 2609

- US : 1 888 850 3958
Monday to Friday: 2:00 – 0:00 (EST) Saturday and Sunday: 4:00 – 18:00 (EST)
Soporte en Español (US) : 1 866 938 1297

- UK : 0845 0805012

- DE : 0180 1000496

- FR : 0820 600 093

- RU : 810 8002 5354011

- ES : 901 988502

- BR : 0800 891 1712

- AT : 0810 555 701

- CH : 0848 101 717

- IT : 840 999 878